Privacy Policy

1. Information We Collect

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We collect information in three ways: (a) information you provide, (b) information collected automatically when you use our site, and (c) information from service providers that help us operate the site.

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A. Information you provide to us, depending on how you interact with the website, you may provide:

• Name

• Email address

• Phone number

• Organization/company name

• Role/title and other details you submit through a form

• Any message you send to us (for example, through a contact form)
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B. Information you submit through the GuidonOS chat/demo
If you use the on-page chat/demo (where available), we collect the content you enter and the system’s response in order to deliver the experience. Do not submit sensitive, controlled, proprietary, or confidential information through the chat/demo.

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C. Information collected automatically
Like most websites, we and our website platform may automatically collect certain information when you visit:

• IP address and approximate location (city/state level)

• Device and browser information

• Pages viewed and actions taken on the site

• Date/time of access and referring pages

This information may be collected through server logs, cookies, pixels, and similar technologies used for website functionality, security, and analytics.
 

D. Payment information
If you make a payment, your payment information is processed by a third-party payment processor. We do not store full payment card numbers on our systems.
 

2. How We Use Information

We use information for the following business purposes:

• To respond to inquiries and communicate with you

• To provide access to programs such as the EAP and related communications

• To operate, maintain, and improve the website and user experience

• To support security, fraud prevention, and troubleshooting

• To comply with legal obligations

We do not sell personal information.
 

3. Automated Processing (GuidonOS chat/demo)

When you use the GuidonOS chat/demo, the content you submit may be processed by third-party service providers to generate a response. This processing is used only to return an on-page answer to your prompt.

Important: Do not include sensitive, controlled, proprietary, or confidential information in the chat/demo.
 

4. How We Share Information

We do not sell, rent, or trade personal information. We may share information only in the following situations:

• Service providers: We use vendors to host and operate the website, manage forms, send communications, process payments, provide analytics, and support the chat/demo experience. These providers process information on our behalf for business purposes and under appropriate safeguards.

• Legal and safety: If required by law or necessary to protect rights, safety, or security, we may disclose information.

• Business changes: If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
   

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies for functionality, security, and analytics. We do not currently deploy a cookie consent banner. You can control cookies through your browser settings, including blocking or deleting cookies. If you disable cookies, some site features may not function as intended.
 

6. Data Retention

We retain information for as long as needed to:

• respond to your requests,

• maintain business records,

• support legitimate business needs, and

• comply with legal obligations.

If you request deletion, we will honor it where feasible and lawful, but we may retain certain information as required for legal, security, or recordkeeping purposes.
 

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system can guarantee absolute security, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed.
 

8. Your Choices and Requests

You may request access to, correction of, or deletion of your personal information by contacting us at info@guidonfederal.com. We may need to verify your identity before completing your request.
 

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision.
 

11. Contact Us

Guidon Federal LLC
Arizona, United States
Email: info@guidonfederal.com